Announcements & News Releases

Press releases, statements, speeches, and fact sheets.

[Network] - Backbone maintenance notification

April 17, 2025 05:08:27 PM Announcements

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Completed
The rollback has been completed.
The current maintenance will be re-scheduled.
Posted 11 hours ago. Apr 17, 2025 - 03:55 UTC

Update
Our technical teams encountered a problem during the maintenance.
A rollback is currently in progress.
The current maintenance will be re-scheduled.
Posted 12 hours ago. Apr 17, 2025 - 03:04 UTC

In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 53 minutes ago. Apr 17, 2025 - 01:00 UTC

Scheduled
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 17/04/2025 01:00 UTC
End time : 17/04/2025 04:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment.

Thank you for your understanding.

Electrical background work Room G243 A&B

March 1, 2025 04:44:12 PM Announcements

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 Scheduled
As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

This will affect availability of your servers.

Start time : 05/03/2025 21:00 UTC
End time : 06/03/2025 00:00 UTC
Service impact : Servers will be unavailable during the maintenance operation.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out an electrical upgrade in our Graveline Datacenters.

Every client concerned by this maintenance will be contacted.

Thank you for your understanding. 

Server Maintenance Notice

November 5, 2024 12:56:51 AM Announcements

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Dear Users,

We would like to inform you that our servers will undergo scheduled maintenance to ensure improved performance, security, and stability. During this time, some services may be temporarily unavailable.

Maintenance Details:
- Date: 11/05/2024
- Time: 02:15 UTC
- Estimated Duration: 3 hours

We expect all services to be back online once the maintenance is complete. We are working hard to minimize the downtime and ensure that everything is running smoothly as soon as possible.

What’s Being Updated?
- Update 1: System upgrades, bug fixes, or security patches.
- Update 2: New client server added.

How Does This Affect You?
During the maintenance window:
- Access to some client servers will be temporarily unavailable. The affected client servers include: fs20906, fs20907, fs20917 and fs20918.
- You may experience intermittent connection issues or slower response times.

Important Note:
We appreciate your patience and understanding as we continue to enhance our services. Should you have any concerns or questions, feel free to contact our support team at admin[@]kenfiles.com.

Thank you for your continued support.

Best regards,  
KenFiles Team

Server Maintenance Notice

October 15, 2024 02:50:52 PM Announcements

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Dear Users,

We would like to inform you that our servers will undergo scheduled maintenance to ensure improved performance, security, and stability. During this time, some services may be temporarily unavailable.

Maintenance Details:
- Date: 10/15/2024
- Time: 03:00 UTC
- Estimated Duration: 3 hours

We expect all services to be back online once the maintenance is complete. We are working hard to minimize the downtime and ensure that everything is running smoothly as soon as possible.

What’s Being Updated?
- Update 1: System upgrades, bug fixes, or security patches.
- Update 2: New client server added.

How Does This Affect You?
During the maintenance window:
- Access to some client servers will be temporarily unavailable. The affected client servers include: fs193022, fs19308b, fs19316c, fs19319d, and fs19320h.
- You may experience intermittent connection issues or slower response times.

Important Note:
We appreciate your patience and understanding as we continue to enhance our services. Should you have any concerns or questions, feel free to contact our support team at admin[@]kenfiles.com.

Thank you for your continued support.

Best regards,  
KenFiles Team

Power Maintenance (non-impacting)

October 15, 2024 01:05:00 AM Announcements

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Dear customer,

As part of our commitment to continuously improve the level of service we provide, we would like to inform you about an upcoming power maintenance.

WHEN CAN YOU EXPECT IT?
Timezone: PDT (UTC-07:00)
October 07, 2024 00:00 - October 11, 2024 23:59
Duration: 4d 23h 59min

WHAT IS THE IMPACT ON YOUR SERVICE?
This maintenance is non-impacting, low risk so no unavailability of services is expected. This activity is fully scripted, but just in case, engineers will be onsite during and after the maintenance standing by, and will monitor the situation closely in case any issues should arise.

Best regards,
KenFiles Support

Important Notice: Potential DDoS Attack Underway!

January 17, 2024 10:08:13 AM Announcements

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Dear Visitor,

We've noticed unusual traffic patterns on our website, indicating a possible Distributed Denial of Service (DDoS) attack. We're aware that you might be experiencing difficulties accessing our site, and we want to assure you that we're working diligently to resolve this issue.

Our goal is to provide a seamless and secure online experience for everyone. If you're experiencing any problems or have concerns, we encourage you to reach out to us through our official communication channels. We value your feedback and would like to understand any issues you might be facing.

Please be patient as we work to restore normalcy. If you have any information that can help us identify and address the cause of this disruption, we would appreciate your assistance.

Thank you for your understanding and cooperation.

In order to ensure uninterrupted access to our services, we are providing temporary user credentials. Please contact us directly to receive your username and password.


Best Regards,
KenFiles Team

Server Error

November 19, 2023 04:46:22 AM Announcements

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Dear all,


Today we got some error in data center,
So many files not avaiable from our service

We hard working to recover that files

Best regards

Updated Kenfile plugins to jdownloader2

November 4, 2023 09:18:37 AM Announcements

1

Dear users,

To download kenfiles.com by using jdownloader, try update your plugin by replace file:
JDOWNLOADER_INSTALL_DIR\jd\plugins\hoster
by this file:
--- DONE! ---

Update: 
Try updating your JDownloader2 to the latest version and re-add your premium account.
Regards

Server Error

September 9, 2020 12:17:53 PM Announcements

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Dear users,


Some server get error now, we will fix soon

UPDATE:
The server fixed
New server will availabe soon
p/s:
Your subscription been extended for 2 days as compensation for downtime.

Regards

Update

May 2, 2019 05:10:03 PM Announcements

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Dear,


+ Fixed jdownloader plgugins
+ Improved download speed
+ Fixed https to all service
+ Some bug

Ken Download Manager fixed - version 3.2.2.x

December 22, 2018 11:04:27 PM Announcements

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New version of Ken Download Manager release!

+ Fixed download from kenfiles.com

Download / Update from here:
https://kensoft.co/download/zip/trial/KDM_Setup
or:
https://kensoft.co/download/zip/trial/KDM_Update_3.2.2.1